Office Policies

Please check with your therapist to confirm their individual policies. Unless they have told you otherwise, the below policies apply for all appointments booked at Toronto Therapy & Wellness Centre

Booking Policy:

Appointments can be scheduled online, by email, or by phone through our clinic, or directly with your therapist. If you are looking to book an appointment within the next 24 hours, please contact your therapist directly, as we cannot guarantee same-day or next-day availability through the clinic.

Cancellation Policy:

We understand that unexpected circumstances can arise. However, when appointments are cancelled on short notice, it is often not possible to offer that time to another client who may be waiting for support. To help us provide consistent care and maintain availability, the following cancellation policy applies:

  • Appointments cancelled within 24 hours of the scheduled session will incur a fee equal to 50% of the regular session rate.

  • No-show appointments or cancellations made with less than 2 hours' notice will be charged the full session fee.

If you need to cancel or reschedule your appointment, we kindly ask that you provide as much notice as possible. Thank you for your understanding and cooperation.

Consent Policy:

At Toronto Therapy & Wellness, the safety and well-being of both our clients and therapists is a top priority. Before beginning services, all clients are asked to review and sign an informed consent form. This document outlines important information about the therapy process, including the nature of services provided, confidentiality, and potential benefits and risks associated with treatment. If you have any questions about the consent process or would like additional information, please feel free to contact our clinic.